Privacy Policy
Your privacy matters to us. Here's how we handle your information.
Welcome to Yala Diary. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a safari booking with us.
Contents
01Information We Collect
Personal Information You Provide
When you make a booking or contact us, we may collect:
- Full name and contact details (email, phone number)
- Billing and payment information
- Travel dates and safari preferences
- Number of guests and special requirements
- Communications sent to us via email or WhatsApp
Automatically Collected Information
When you visit our site, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on each page
- Referring URLs and search terms
02How We Use Your Information
We use the information we collect to:
Confirm and manage your safari reservations and send booking confirmations.
Respond to inquiries, resolve issues, and provide pre- and post-safari assistance.
Send trip reminders, updates, and relevant information about your safari experience.
Analyze site usage to improve our platform, services, and user experience.
03Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who help us operate our platform (payment processors, email services).
- Safari Guides & Partners: Operational staff who need your details to deliver your experience.
- Legal Compliance: Authorities where required by law, court order, or regulatory obligation.
04Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.
Types of Cookies We Use
- Essential: Required for the website to function properly.
- Analytics: Help us understand how visitors interact with our site.
- Preference: Remember your settings and preferences.
05Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 7 years for legal and financial compliance. You may request deletion of your data at any time by contacting us.
06Your Rights
Depending on your location, you may have the right to:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data ('right to be forgotten').
Receive your data in a machine-readable format.
Object to certain types of processing, including marketing.
Request that we limit how we use your data.
07Security
We implement industry-standard security measures including SSL encryption, secure data storage, and restricted access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
08Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately and we will delete it.
09Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: